SPIRIT+ Rewards Program Terms and Conditions

Last updated: September 10, 2026

These SPIRIT+ Rewards Program Terms and Conditions (the “Program Terms”) govern your participation in the SPIRIT+ rewards program (the “Program”) operated by Dunrobin Distilleries (“Dunrobin Distilleries”, “we”, “us”, “our”). By creating an account on dunrobindistilleries.com (the “Site”) or by earning or redeeming SPIRIT+ points, you agree to these Program Terms.

The Program Terms are in addition to, and form part of, our Terms & Conditions, our Privacy Policy, and our Refund Policy, each of which applies to your use of the Site and any purchase you make. If there is a conflict between these Program Terms and our Terms & Conditions, these Program Terms govern with respect to the Program only.

Section 1 – Eligibility

Membership in the Program is free and is open to individuals who: (a) are of legal drinking age in their province or territory of residence; (b) are residents of Canada; and (c) hold a valid account on the Site in their own name.

The Program is offered for personal, non-commercial use only. Licensees, retailers, dealers, resellers, distributors, and any person purchasing for resale are not eligible to participate, and we may exclude any order that in our sole judgment appears to be placed for resale.

Employees, contractors, and immediate family members of Dunrobin Distilleries may participate unless otherwise stated, but are not eligible to combine Program benefits with any employee purchase program or staff discount.

The Program is void where prohibited or restricted by law, including by applicable liquor licensing and advertising rules, and we may limit or withhold Program participation in any province, territory, or jurisdiction at our discretion.

Section 2 – Enrolment

Creating a Dunrobin Distilleries account on the Site enrols you in the Program automatically. There is no fee to join, no purchase required to enrol, and no membership tiers.

You may hold only one (1) Program account. Points earned across multiple accounts belonging to the same individual, household, email address, payment method, or shipping address may not be combined, and duplicate accounts may be closed or merged at our discretion.

You are responsible for keeping your account information current, complete, and accurate, and for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.

You may leave the Program at any time by contacting us at info@dunrobindistilleries.com. Points in your account at the time you leave the Program are forfeited and cannot be reinstated.

Section 3 – Earning Points

Members earn one (1) point for every one dollar ($1.00 CAD) of qualifying spend on completed orders placed through the Site while signed in to their Program account.

Qualifying spend means the merchandise subtotal of your order after any discounts, promotional codes, and store credit have been applied, and before taxes, shipping, and other charges. Points are calculated on the total qualifying spend of an order and rounded down to the nearest whole point.

Qualifying spend excludes: taxes and duties; shipping, delivery, and handling charges; container deposits and environmental or recycling fees; gratuities; the purchase of gift cards; and any portion of an order paid for with store credit earned through the Program.

Points are earned on purchases made at promotional or sale prices. Earning points is not affected by other discounts or promotions unless the terms of a specific promotion state otherwise.

Points are credited to your account once your order has been paid for and fulfilled, and may take up to five (5) business days to appear. Points are not earned on orders that are cancelled, unpaid, undeliverable, or refused.

Points may only be earned on purchases made on the Site. Purchases made at the distillery, at retail or licensee locations, through provincial liquor boards or their online channels, at events, or through any third-party marketplace or delivery service do not earn points unless we expressly state otherwise.

Points have no cash value, are not property, and do not constitute a credit, deposit, currency, security, or gift card balance. Points may not be purchased, sold, transferred, gifted, bartered, willed, or combined with the points of any other member, and are not transferable by operation of law, including on death or as part of a division of property.

Section 4 – Redeeming Points

Points may be redeemed for store credit toward purchases on the Site, in increments of one thousand (1,000) points for fifty dollars ($50.00 CAD) in store credit. Partial increments cannot be redeemed.

Redemption is made at checkout by applying your available points to your order. No coupon code is required. Redemption is voluntary; you are never required to redeem points on any order.

Store credit applies to the merchandise subtotal of your order and cannot be applied to taxes, shipping, container deposits, environmental or recycling fees, or the purchase of gift cards.

The store credit applied to an order may not exceed the merchandise subtotal of that order. Any excess value is forfeited and will not be refunded, credited back as points, or issued in cash.

Store credit may be combined with active promotions and discount codes unless the terms of a specific promotion state otherwise.

Redemption is final once an order is placed. Points that have been redeemed cannot be reinstated except as described in Section 5.

Store credit has no cash value, is not redeemable for cash, is non-transferable, and is not a gift card or stored-value instrument.

Redemption requires that the products you purchase be available for lawful sale and delivery to your address. We may decline a redemption where we are unable to complete the underlying sale.

Section 5 – Returns, Cancellations, and Adjustments

If an order is cancelled, returned, refunded in whole or in part, or charged back, we will deduct the points earned on the cancelled, returned, or refunded amount from your account. If your point balance is insufficient, your balance may go to zero or negative until offset by future earnings.

If you redeemed store credit on an order that is later cancelled, returned, or refunded, the redeemed points will be returned to your account and the refund you receive will be reduced by the value of the store credit applied to that order. Store credit is not refunded in cash.

Refunds and returns are governed by our Refund Policy. Nothing in these Program Terms limits any right you have under applicable consumer protection legislation.

We may correct a point balance at any time if points were credited in error, including as a result of a pricing error, system error, duplicate transaction, or a transaction that did not qualify.

Section 6 – Point Expiry and Account Inactivity

Points expire after 24 months of no earning or redemption activity.

Points are forfeited immediately if your Program account or Site account is closed, whether by you or by us, or if you are removed from the Program under Section 7.

Expired or forfeited points cannot be reinstated, and we are not obligated to notify you before points expire, although we may choose to do so.

Section 7 – Fraud, Abuse, and Suspension

We may suspend or terminate your Program membership, close your account, and cancel any accrued points or unused store credit, without notice, if we determine in our sole discretion that you have: (a) breached these Program Terms or our Terms & Conditions; (b) misrepresented your age, identity, or place of residence; (c) opened or used multiple accounts to accumulate points; (d) purchased for resale or for a commercial purpose; (e) engaged in fraud, abuse, or manipulation of the Program, including through the use of bots, scripts, or automated tools; (f) placed orders primarily for the purpose of accruing points with the intention of returning them; (g) engaged in abusive conduct toward our staff; or (h) used the Program in a manner that violates any applicable law, including liquor licensing law.

We may also withhold or reverse points and store credit while we investigate suspected fraud or abuse.

Section 8 – Additional Benefits

From time to time we may offer members additional benefits, including bonus point offers, early access to limited releases, invitations to distillery experiences, or member-only products or events. Any such benefit is offered at our discretion, may be limited in quantity or duration, may be subject to its own additional terms, and may be modified or withdrawn at any time.

Bonus point offers, multipliers, and promotional earning rates apply only as described in the terms of the specific offer and only for the period stated.

Nothing in the Program guarantees the availability of any product, allocation, release, experience, or event.

Section 9 – Changes to the Program

We may change these Program Terms, or any aspect of the Program, at any time and at our sole discretion, including the earning rate, redemption increments and values, the store credit value of points, eligibility requirements, expiry rules, and available benefits. Changes take effect when posted on the Site and apply to points earned and redeemed after that date.

We may suspend, modify, or discontinue the Program in whole or in part at any time. If we discontinue the Program, we will post notice on the Site and you will have ninety (90) days from the date of that notice to redeem eligible points in accordance with these Program Terms, after which all unredeemed points will expire without compensation.

It is your responsibility to review these Program Terms periodically. Your continued participation in the Program after a change is posted constitutes your acceptance of the change.

Section 10 – Taxes

Points and store credit are provided as a discount on future purchases. You are solely responsible for any tax consequences arising from your participation in the Program. Taxes on your purchases are calculated on the amount you actually pay after store credit is applied, in accordance with applicable law.

Section 11 – Privacy

We collect and use personal information in connection with the Program, including your account information, purchase history, and point activity, in accordance with our Privacy Policy. Participation in the Program requires that we process this information in order to track your points and administer your benefits.

Program communications relating to your account and point balance are transactional. You may opt out of marketing emails at any time without affecting your Program membership.

Section 12 – Limitation of Liability

The Program is provided on an “as is” and “as available” basis. We do not warrant that the Program will be uninterrupted or error-free, or that point balances will always be displayed accurately or without delay.

To the fullest extent permitted by law, and without limiting the disclaimers and limitations of liability in our Terms & Conditions, Dunrobin Distilleries and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for any loss or damages of any kind arising from or relating to the Program, including the loss, expiry, forfeiture, or misapplication of points or store credit, any interruption or discontinuation of the Program, or any error in the calculation or display of points. Because some jurisdictions do not allow the exclusion or limitation of certain damages, in those jurisdictions our liability is limited to the maximum extent permitted by law.

Section 13 – Responsible Enjoyment

Dunrobin Distilleries supports the responsible enjoyment of our products. The Program is intended to reward customer loyalty and is not an inducement to purchase or consume alcohol in excess. Please drink responsibly.

Section 14 – General

If any provision of these Program Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these Program Terms does not constitute a waiver of that provision.

These Program Terms, together with our Terms & Conditions, Privacy Policy, and Refund Policy, constitute the entire agreement between you and us with respect to the Program and supersede any prior communications or representations regarding the Program.

These Program Terms are governed by and construed in accordance with the laws of Canada.

We reserve the right to interpret and apply these Program Terms, and all decisions regarding eligibility, point balances, redemptions, and Program benefits are made at our sole discretion.

Section 15 – Contact

Questions about SPIRIT+ Rewards, your point balance, or these Program Terms can be sent to us at info@dunrobindistilleries.com.